Insurance

All ©JUAN CARLOS OBANDO goods remain the property and responsibility of Juan Carlos Obando International Inc. until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the ©JUAN CARLOS OBANDO packaging in good order.

Should you wish to exchange or return your purchase from ©JUAN CARLOS OBANDO online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns.

Purchase and secure payment

To purchase an item from ©JUAN CARLOS OBANDO online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to…). The final step is the Secure Payment, where you will be able to select from various payment methods.

jcobando.com accepts different forms of payments depending on the country of the billing address. Including:

• – Visa/MasterCard

• – American Express

• – Maestro

In some cases, after pressing the ‘Purchase’ button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Customer Service Team.

Once payment has been received and your order has been confirmed, your order will automatically be sent to ©JUAN CARLOS OBANDO for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through ©JUAN CARLOS OBANDO online store.

You will receive an email with the confirmation and details of your order.

The prices of ©JUAN CARLOS OBANDO products are shown in US Dollars, including taxes. We reserve the right to change the prices of the products on the www.jobando.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.

Any data registered by the www.jcobando.com website will serve as proof of the transactions carried out between ©JUAN CARLOS OBANDO and its customers. In the event of a dispute between ©JUAN CARLOS OBANDOand one of its customers about a transaction carried out through the www.jcobando.com website, all the data registered by Juan Carlos Obando International Inc. will be considered as irrefutable proof of the transaction.

Stock availability

©JUAN CARLOS OBANDO cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, ©JUAN CARLOS OBANDO will contact the customer within 48 hours after purchase to offer a solution. 

 

Select your country

To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country from the drop-down menu on the top left-hand corner of the www.jcobando.com webpage.

Exchanges and returns

You may exchange the items purchased from ©JUAN CARLOS OBANDO online store within sixty (60) with the delivery note provided with every purchase or with the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories to be exchanged. Exchanges will not be accepted for items with a lower price of the product purchased online elsewhere. 

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact toguarantee the correct hygienic conditions. Depreciation could also be considered in this case.

Any other product purchased from the ©JUAN CARLOS OBANDO online store which has been customized or is part of special pre-order collections, is not subject to the Exchanges and Return policy.

Returns

If you would like to Return an item or items purchased from the ©JUAN CARLOS OBANDO online store, you may do so within fourteen (14) working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of five (5) days of receiving and approving the Return.

In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:

–          The supply of goods manufactured per customer specifications or which are clearly personalized.

–          The supply of goods whose return is not suitable on health or hygiene grounds.

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact toguarantee the correct hygienic conditions. Depreciation could also be considered in this case.

The items should be sent using the prepaid return label included in your order.

©JUAN CARLOS OBANDO will pay for the delivery cost of returning the item(s) to our Central Warehouse. All you must do is contact the courier company, giving them your ©JUAN CARLOS OBANDO account number located at the pre-printed label included in the package.

The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories, to the following address:

Juan Carlos Obando International Inc.

201 North Westmoreland Avenue Unit 119

Los Angeles, California 90004

United States of America 

 

©JUAN CARLOS OBANDO will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made.

Any product ordered from the ©JUAN CARLOS OBANDO online store which has been customized cannot be returned or refunded.

©JUAN CARLOS OBANDO will not be responsible or liable if any item(s) you wish to return to ©JUAN CARLOS OBANDO online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

©JUAN CARLOS OBANDO retail partners do not offer refunds on any product(s) acquired from the ©JUAN CARLOS OBANDO online store.

In the event an item bought online is deemed faulty, ©JUAN CARLOS OBANDO reserves the right to either repair, replace or refund the item at no additional cost to the customer and user. ©JUAN CARLOS OBANDO will address non-conformities within a period of 2 years after the date of purchase. Customers and users will have a maximum period of 2 months to report the non-conformity to Loewe.

The return form can be downloaded here

Care and repair guide

You will find a specific Care Guide by type of product on each product page. 

To maintain and conserve your ©JUAN CARLOS OBANDO item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes or cosmetics. If your ©JUAN CARLOS OBANDO item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature.

If you have any questions regarding our products and their upkeep, please visit send us an email or give us a call and our staff will be happy to help and give you information regarding ©JUAN CARLOS OBANDO Cleaning Service.

©JUAN CARLOS OBANDO respects international standards of protection and conservation of the environment in all its products.

 

 

After-sales service

©JUAN CARLOS OBANDO Customer Service team will be pleased to assist you with any queries. Please, contact us from Monday through Friday from 9am to 6pm (PST) at the following numbers:

– For English : +1 213 738 7381
– En Español : +1 213 738 7381

 

Consumer goods guarantee

If an article is faulty, ©JUAN CARLOS OBANDO will, as appropriate, repair, replace, reduce the price or terminate the contract. These procedures will be free of charge for the consumer and user. ©JUAN CARLOS OBANDO will address non-conformities within a period of 2 years after the date of purchase.

Terms and conditions

At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase. Once your order has been confirmed, it will be sent to ©JUAN CARLOS OBANDO for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by US law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between Juan Carlos Obando International Inc. and its customers.

In the event of a dispute between Juan Carlos Obando International Inc. and one of its customers about a transaction carried out on the www.jcobando.com website, the data registered by Juan Carlos Obando International Inc. will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (loss, theft or damage) relating to the Products Delivered will be passed on to you.

The sale of any product through ©JUAN CARLOS OBANDO Official online store is subject to these Terms and Conditions of Sale. The offeror is Juan Carlos Obando International Inc. (henceforth “©JUAN CARLOS OBANDO”) with headquarters 201 North Westmoreland Avenue Unit 119 Los Angeles, California 90004 United States of America, included in the California Commercial Register, Volume 000, Folio 000, Page M-000, and with tax ID number A-000000.

Orders to acquire ©JUAN CARLOS OBANDO products can only be made by natural persons and companies with no intention of resale. Any resale or distribution of ©JUAN CARLOS OBANDO products purchased from the www.jcobando.com website is strictly forbidden.

Customer complaint forms can be obtained by emailing customerservice@jcobando.com

©JUAN CARLOS OBANDO may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Service link. To place an order through ©JUAN CARLOS OBANDO online store you must accept the Terms and Conditions of Sale in force at the time of placing the order.

 

 

Legal and cookies

Intellectual property

All the material within the www.jcobando.com web site (drawings, designs, illustrations, photographs, sound tracks, written texts, logos, trademarks, etc.) is the exclusive property of Juan Carlos Obando International Inc. or any of its subsidiaries (henceforth “©JUAN CARLOS OBANDO”). You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process (unless otherwise expressly stated in this document).

The ‘©JUAN CARLOS OBANDO’ trademark, and the rest of the brands and logos related with ©JUAN CARLOS OBANDO, whether registered or not, that are displayed on the www.jcobando.com web site, as well as the jcobando.com domain name, are and will remain the exclusive property of Juan Carlos Obando International Inc. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from Juan Carlos Obando International Inc. is forbidden.

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.jcobando.com web site, or any other content included therein. You may create copies of the web pages published in the www.jcobando.com web site for private and personal use and not for profit or commercial use, if any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein.

The Juan Carlos Obando International Inc. (‘‘©JUAN CARLOS OBANDO’) web site, with headquarters in 201 North Westmoreland Avenue Unit 119 Los Angeles, California 90004 United States of America, with tax ID 0000000 and included in the California Mercantile Register in Volume 0000, Page 000, Sheet 0000, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elements therein, is the exclusive property of ©JUAN CARLOS OBANDO. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the ©JUAN CARLOS OBANDO web site are the exclusive property of ©JUAN CARLOS OBANDO. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. ©JUAN CARLOS OBANDO has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. ©JUAN CARLOS OBANDO provides no warranty, either express or implied, regarding all or part of its web site. ©JUAN CARLOS OBANDO will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the web site. The ‘©JUAN CARLOS OBANDO’ trademark, and the rest of the brands and logos related with ©JUAN CARLOS OBANDO, whether registered or not, that are displayed on the www.jcobando.com web site, as well as the jcobando.com domain name, are and will remain the exclusive property of Juan Carlos Obando International Inc. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from Juan Carlos Obando International Inc. is forbidden.

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.jcobando.com web site, or any other content included therein. You may create copies of the web pages published in the www.jcobando.com web site for private and personal use and not for profit or commercial use, if any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein.

Juan Carlos Obando International Inc. (‘©JUAN CARLOS OBANDO’) web site, with headquarters in 201 North Westmoreland Avenue Unit 119 Los Angeles, California 90004 United States of America, with tax ID 0000000 and included in the California Mercantile Register in Volume 0000, Page 000, Sheet 0000, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elements therein, is the exclusive property of ©JUAN CARLOS OBANDO. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the ©JUAN CARLOS OBANDO web site are the exclusive property of ©JUAN CARLOS OBANDO. Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. ©JUAN CARLOS OBANDO has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. ©JUAN CARLOS OBANDO provides no warranty, either express or implied, regarding all or part of its web site. ©JUAN CARLOS OBANDO will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the web site.

Applicable legislation, jurisdiction and controversies

These Terms and Conditions shall be governed by the legislation of California. Any cause of action that may arise will be brought in the appropriate court in the State of California. 

Both access to the web site and use of its contents are subject to the conditions set out in the Terms and Conditions of use of the ©JUAN CARLOS OBANDOweb site.

Limitation of liability

Juan Carlos Obando International Inc. does not guarantee or state that the www.jcobando.com web site is free of viruses, worms, Trojans or other types of destructive material.

Security and personal data

When you create an account in www.jcobando.com or you subscribe to our Newsletter, your personal data will be incorporated into a client file, under the responsibility of Juan Carlos Obando International Inc., with headquarters in 201 North Westmoreland Avenue Unit 119 Los Angeles, California 90004 United States of America, with tax ID 0000000 and included in the California Mercantile Register in Volume 0000, Page 000, Sheet 0000, for the purpose of sending you advertising and commercial messages about our products, services, offers, events, etc. You may exercise your rights of access, rectification, erasure and objection by sending an e-mail to customerservice@jcobando.com or by sending a letter to the above address. When you register in our web site, you (i) agree to the handling of your data, so we can send you advertising and commercial messages about our products, services, offers, events, etc., and you expressly agree to the sending of these advertising and commercial messages by ©JUAN CARLOS OBANDO, through e mails and/or any other means of electronic communication.

Cookie policy

Cookies are small text files that are sent to the user’s device by the web site. Cookies are stored in the device’s hard drive so that the web site can recognize the user and store certain information on him/her to allow or improve the service provided.

There are different types of cookies. Some are required to browse through the web site, whereas others are used for other purposes, such as guaranteeing internal security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a customized experience in the web site.

The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. ©JUAN CARLOS OBANDO does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site.

Session cookies are temporarily stored in the device and are eliminated when the user closes the browser. If a user registers in the web site, ©JUAN CARLOS OBANDOmay use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and registration in the Web Site (for instance, storing his/her username and nationality) or browsing through the Web Site. Loewe also uses cookies for system administration purposes and to customize visits to the Web Site. The Web Site may contain links to other web sites.

©JUAN CARLOS OBANDO has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data. Therefore, ©JUAN CARLOS OBANDO expressly excludes any liability resulting from the above.

The user shall check the Privacy Policy in third party web sites that are accessed through the Web Site to learn about the conditions that apply regarding the handling of personal data, since this Privacy Policy is only applicable in this Web Site in accordance with the above indications.

Disabling cookies may limit the user’s capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein. 

Access to the site implies the acceptance of ©JUAN CARLOS OBANDO use of cookies for the above-stated purposes. Users will have a clear and accessible way of withdrawing that authorization.

Most browsers accept cookies by default, although users can normally change their browser settings to disable this function.

You can obtain more information about how to change your cookie configuration by selecting your browser from the list below and following the instructions provided: 

Internet Explorer; – Chrome; – Safari; – Firefox; – Opera. For cell phones:- Android; – Safari; – Windows Phone; – Blackberry.

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